Step-by-step help articles for hosts and guests. Search by keyword or filter by topic.
Media Toolkit
Brand assets — colored, black, and white logos in horizontal and vertical formats.
Agreements
How to cancel an agreement — different paths depending on whether it's been signed by the student or not.
What to do as the agreement end date approaches — renew, plan move-out, and notify Customer Success.
Renew your existing agreement with the same host — same terms by default, with edits possible.
Pre- and post-move-in checklist for guests — tenant insurance, proof of enrolment, background check, and the move-in survey.
Tenant insurance is mandatory for guests — here's why, what it covers, and how to get a policy.
How guests can download a receipt for any successful payment from their account.
How both hosts and guests can view all the financial details for their agreement.
Switch from PayPal to Interac e-transfer once your Canadian bank account is set up — no more processing fees.
If the student requests changes after host signs, the host can restart the agreement to edit and re-sign.
How both parties set up and apply their digital signatures to a Homeshare Agreement.
What the guest reviews and confirms in the agreement — details, T&Cs, housemate rules, payment info, deposit, and signature.
Walkthrough of all 5 steps the host completes to start a Homeshare Agreement — from details to signature.
Communication
If video calls aren't working, try these steps to fix mic and camera permissions across browsers.
Where to find and reply to messages — plus what NOT to share over chat.
How guests reach out to a host for the first time — prerequisites and the message flow.
A starter set of questions to use during chats and video calls with potential matches.
Listings
Hide listings that aren't a fit so they don't clutter your future searches — and how to unhide them.
Save listings you love so you can find them again easily — and how to remove favorites later.
Use a QR-code or magic-link to upload listing photos directly from your phone instead of transferring them.
Permanently remove a bedroom entry from your listing (this action can't be undone).
Bring your previously deactivated listing back so it appears in search results again.
Temporarily remove your listing from search.
What each status (Draft, Completed, Approved, Rejected, Deactivated) means for your listing.
Edit your existing listing, with notes on which fields are locked once approved.
Photo tips for showcasing your spare bedroom — minimums, recommended angles, and what to capture.
Walkthrough for creating a new spare-bedroom listing on SpacesShared, from address validation through approval.
Verifications
How SpacesShared's background check process works through Certn — who needs one, how to start it, and what happens next.
My Account
Permanently delete your SpacesShared account and the data tied to it (with some legal-retention exceptions).
Steps to take when photos taken in-app come out black — lens cover, lighting, restart, app updates, and more.
Hand temporary access of your host account to a trusted helper to complete profile, listing, and verification steps.
Create your digital signature for use on Homeshare Agreements. Drawn or typed, stored securely.
Change which Canadian post-secondary institute is on your student profile (only until your student documents are verified).
Change the email associated with your account. Requires verification through both your old and new addresses.
Change your contact phone number on file. Note: changing it requires re-verification.
How and when you can update the address tied to your listing — once approved, it's locked.
Why a clear profile photo matters, the criteria your photo must meet, and how to upload one.
Add the optional details that help us match you with the right guests.
What basic info we collect, how it's used, and how to update it.
Getting Started
Steps to take if you see the "anti spam filter is not working" error — from clearing cache to switching browsers.
How SpacesShared keeps your personal data safe — encryption, authentication, audits, and Canada-only servers.
Lost your password? Here's how to get back in.
How to sign back into your SpacesShared account once you've created one.
Step-by-step walkthrough for signing up on SpacesShared.
About Homesharing
Conversation prompts to use when meeting a potential match for the first time — from icebreakers to quiet hours.
How Canadian post-secondary semesters and breaks line up — useful context for hosts thinking about agreement length.
How to talk through friction in your homeshare — active listening, empathy, mutual respect, and when to call SpacesShared in.
The five things to think about before entering a homesharing arrangement: compatibility, schedules, expectations, communication, and the no-caregiving rule.
Practical advice for living comfortably with a brand new housemate — from setting expectations to building rapport.
An intro to homesharing — what it is, why people do it, and how SpacesShared frames it.
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