SpacesShared is a platform where hosts can list their spare bedrooms and guests can rent them. The platform uses an AI based advanced matching algorithm to match up the right guests with the hosts. The entire process from getting details of the property, having a conversation with the host, making a rental contract, making monthly payments and giving feedback, can all be done within the safety of the platform.
Hosts and Guests can create accounts by clicking Sign Up on any webpage on the website www.spacesshared.ca. After filling out some basic information and submitting it, you have successfully created an account on SpacesShared.
The biggest indicators of goodness of fit for SpacesShared hosts and guests are the desire to enjoy time with someone from another generation and positive feelings about homesharing. Successful homesharers are good communicators, reasonably accepting of others, willing to confront problems constructively, and flexible with reasonable expectations.
SpacesShared Hosts must reside in Canada as all SpacesShared listings must be located in Canada.
SpacesShared welcomes Guests from any country as long as they have proof of enrollment in a Canadian Post-Secondary Institution.
Some tips for success: practicing good communication, having reasonable expectations and making them known up front, going into the experience with an open mind, being flexible, respecting the privacy of your guest, and finding enjoyment in the time that you will spend with your guest.
A Host account is for a user who has a spare bedroom in the house they are living in and would like to invite a guest/student to live with them for a monthly payment. Hosts can list their spare bedroom on SpacesShared where Students/Guests can view their listing, reach out and chat in the platform, and enter into a homesharing agreement.
A Guest/Student account is an account created by a user who is currently a student at a post-secondary institution in Canada and is looking to homeshare with a Host who has a spare bedroom.
Log into SpacesShared, on the right-hand side click on the menu option “About Me” to edit your account/profile information at any time.
Habits and Lifestyle are a series of questions asked to Guests to understand their expectations of an ideal housemate. We use this information to help generate a matching score between Guests and Hosts.
My Housemate Preferences are a series of questions to understand the Host's expectations of an ideal Guest. We use this information, alongside other information in your profile, to generate matching scores between Hosts and Guests.
You can edit your contact number by going to the "About Me" option on the left-hand side after logging into SpacesShared. Note that any mobile number verification will be reverted back to Not Verified once the number has been changed.
You will have to get in touch with our help desk team via Contact Us. We'll validate a few things and can then change your email address as requested.
On the login page click “Forgot Password”. Enter the email you registered with and click “Send Reset Link”. You'll receive an email with a link to reset your password — sometimes it lands in spam.
After login, click the user icon on the top right-hand corner. The dropdown menu will have a Change Password option. You'll need your current password to change it.
It happens. Click Contact Us in the top menu and let us know you've forgotten which email you registered with — we'll help you out.
Click Contact Us and let us know you'd like to merge accounts and which email addresses are involved. We'll validate before proceeding. Any merging of accounts is permanent and cannot be undone.
Click Contact Us and let us know you'd like to delete your account. We'll validate a few things and proceed. Account deletion is permanent and removes all data tied to your account.
Yes. Deleting your account from SpacesShared immediately deletes all the data related to your account. This process is irreversible and permanent.
Emails are sent to inform you about activities that need attention or account changes. There's an unsubscribe link on every email. We don't share your contact details with third parties without your consent.
A listing is the advertisement for the property in which the bedrooms you would like to rent are located. In completing your listing, you outline details like your guest policy, allergies, house rules, and other preferences.
Sign up for a SpacesShared account. From the Dashboard, click on “Listing” in the left-hand menu and follow the steps to create a listing.
Review and approval of SpacesShared listings generally takes between 1–3 business days depending on our listing volume.
Yes, you'll need at least 5 photos — 3 of the bedrooms and 2 of the common spaces — for the listing to be approved by us.
We do not offer a service to help with taking photos.
Any rented or owned apartment, condo, or house with a spare bedroom, kitchen, and bathroom that the guest can access can be a SpacesShared home. The room can be furnished or unfurnished. Homes must be free of pest infestations and health/safety hazards. Separate units like in-law suites or self-contained apartments cannot be rented through SpacesShared.
SpacesShared will deactivate any listing if any terms and conditions are broken. You'd be informed by email if such an action were taken.
Yes. SpacesShared accommodates only the listing of bedrooms in the primary residence of a host. Separate units or rooms in rental properties are not eligible.
Consent is important to us. SpacesShared cannot accommodate listings where the Host who resides in the home is not able to use the SpacesShared application or cannot be contacted by our Customer Success Team.
SpacesShared supports the listing of only one property.
We support the listing of a maximum of 2 bedrooms.
The duration of your SpacesShared intergenerational living experience is up to you. When you complete your profile and preferences you'll have an opportunity to tell us the desired length of your guest's stay.
Guidance is provided by the post-secondary institutions we partner with. You can also explore in the platform what other listings around you are charging — there's a link in the listing form that shows you this information for the rent amount you enter.
Hosts can select tasks from the dropdown menu in the application that they'd like a student to assist with. Examples: taking out the garbage, raking leaves, light household cleaning, gardening, and companionship. Students cannot assist with caregiving tasks such as medication reminders, feeding, assessing wellbeing, or any form of hands-on care.
SpacesShared does not facilitate or encourage tasks outside of the helper's discount list.
The maximum number of hours is five per week.
The helper's discount is automatically calculated as a 5% discount for each hour of work per week. For example, 4 hours/week = 20% rent discount.
All other members of the household including tenants must be listed in the other occupants section. Upon move-in the student is sent a survey to confirm the home and number of occupants match the listing. Failing to disclose other occupants could result in premature termination of your agreement.
Yes — list all pets living on the property. We also encourage you to list animals that spend time in the home regularly, since allergies or phobias may be a factor for the student.
From “Browse Rooms”, click on the listing to see more details about the property. If you need more, contact the host via the chat function in the platform.
All Hosts and adults living in the property must complete a criminal background check through SpacesShared. All Guests who have spent more than one year in Canada must also complete one.
For host and guest safety, we verify our users' identities by reviewing identification documents. Acceptable examples are driver's license, passport, or government-issued photo identification.
You may request that your potential host/guest is vaccinated against COVID-19 and request proof of vaccination as part of getting to know each other prior to entering into a homesharing arrangement.
Click Contact Us at the end of every web page to find our telephone number and email address. We'll get back to you as soon as possible. Once logged in you can also access host and guest resources.
Communication with your host takes place in the SpacesShared platform. You can use the messaging functionality, or set up a video call to connect with your host.
That's up to you. The application asks about your desired level of contact, and you'll have a chance to discuss this in virtual meetings before move-in. SpacesShared provides a conversation guide to help.
The minimum duration of an agreement is 1 month.
The maximum duration of an agreement is 1 year.
The Agreement is initiated by the Host from the Messages tab after logging into SpacesShared.
An agreement can be initiated only after the guest and host have had a video meeting on SpacesShared.
Only one guest can live in each bedroom.
Yes, the Guest or Host can cancel the agreement after the Guest has moved into the property. Read the cancellation terms on the agreement document for further details.
For any changes to the agreement, please contact the Customer Success team through our online contact form on SpacesShared and they will assist you with the next steps.
There is an option to cancel an agreement at any point between the Host and the Guest. The cancellation will be done as per the terms of the agreement signed by the host and the guest.
You can prepare a new agreement with the student for the new period and the student can continue to stay in your home term after term.
The dates of the agreement can be changed by the Host at the time of reviewing the terms. If during the agreement process the Guest wants to change the dates, they can request the host to restart the agreement and update them.
The deposit is the equivalent of one month's payment. Different jurisdictions may have different rules governing deposits, and SpacesShared follows prevailing regulations where they exist.
We check in regularly with hosts and guests. You'll receive an email survey from us the day a guest moves in, one week thereafter, and every four weeks for as long as the relationship continues. If we don't hear back after two surveys, you'll get a follow-up call from the SpacesShared team.
Hosts are only charged when they have a guest staying with them. When a guest moves in there's a one-time “Match Onboarding Fee” of $50 + HST and a monthly “Host Management Fee” of $25 + HST. These fees are deducted from the monthly amount paid by the Guest, and the rest is deposited directly to the host's account.
The Match Onboarding Fee covers the cost of setting up your new homesharing agreement, including a criminal background check for you and ID verification for the Guest.
As a guest, the first month's payment is requested along with the deposit at the time of signing the agreement electronically. You'll receive an Interac E-Transfer request from ROOMEAZE ACCOMMODATION INC a few days after completion of your homeshare agreement. All subsequent monthly payments are requested 3 days before the end of the month and must be paid by the 1st of the month.
No, guests don't pay anything extra to use SpacesShared — just the monthly rent that they agreed to with their host.
Yes — guests are required to pay a deposit of one full month's rent, held by SpacesShared. The deposit secures the Homeshare Agreement. Cancellation 30 days or less from the start date results in forfeit of the deposit (forwarded to the host). The deposit may also be forwarded to the host in the event of non-payment of rent. The deposit is returned at the end of the agreement after confirmation of payment of all owed rents.
Each month, approximately three business days before the first of the month, you'll receive an Interac E-Transfer request from ROOMEAZE ACCOMMODATION INC for your monthly payment. Follow the prompts and send the E-Transfer. Upon receipt, we release it to your Host.
For the safety of yourself and your match, we require that you use the platform for the monthly payment. Any payments outside the platform will void the agreement made using the platform.
Log into your account on SpacesShared, click on Homeshare Bookings on the left, then on Financials. You'll see the complete payment schedule along with the status of each payment.
SpacesShared Guests are sent Interac E-Transfer requests for the monthly payment. International students not yet in Canada have alternative options — see the international student payment FAQ.
As of now, we do not charge late fees if the guest does not pay by the due date. However, late monthly payments could jeopardize your homesharing arrangement.
SpacesShared aims to build community. If you foresee challenges in paying next month's payment, don't wait. Email customersuccess@spacesshared.ca and inform us so we can support you in planning.
If you don't yet have a Canadian bank account, we can accommodate your first payment using PayPal. You'll be billed for the transfer charge determined by PayPal at the time of transfer.
The deposit is returned after the agreement end date, completion of the move-out survey, and confirmation that the Host has received all outstanding rental payments.
As long as you have a Canadian bank account, all payments are done using Interac E-Transfer and we don't require your bank details. You'll get an email from Interac requesting you to deposit funds as per the payment schedule.
The monthly amounts are set by Hosts at the time of listing the bedroom on SpacesShared. The Host can change this amount at any time before a homeshare agreement is signed.
On the move-in day, the Guest receives a survey to confirm they've successfully moved in and that the home matches the listing. The Guest must complete this survey for the payment to be released to their Host.
SpacesShared recommends that Hosts speak with the professional who files their income tax to understand any potential tax implications for participating in homesharing.
While completing the listing, in the Bedroom Details & Pricing tab there's a link “How much are others charging?” — click to see a map of what others are charging in the neighborhood.
The deposit is held by SpacesShared.
Each month SpacesShared sends a payment request to the Guest. Upon receipt, we release the payment to the Host. If we haven't received payment by the first of the month, our Customer Success Team follows up with the Guest. The Guest should not directly pay the Host.
The host can expect monthly payment from SpacesShared three business days after the first of the month. For the first month, the host is paid after the guest has successfully moved in and completed the move-in survey.
If the number of days from the agreement start date to the end of the month is 7 or fewer, those days are added into the next full month and charged as the first month. If more than 7 days remain, the first month is pro-rated using ($monthly / 30) × days.
If the number of days from the start of the last month to the agreement end date is 7 or fewer, those days are added into the previous full month. If more than 7 days, the last month is pro-rated using ($monthly / 30) × days.
The host should check with the accountant who does their taxes, since each host can have their own unique situation.
Reviews allow guests and hosts to hear from other guests and hosts about what worked well and what didn't in your homeshare relationship. Reviews are also part of generating a guest's “report card” which can be provided to a future host in-platform or to a landlord off-platform as part of a rental application.
At this time, SpacesShared guests are not allowed to bring pets into a host's home.
The house rules are detailed in each listing under “Housemate Preferences” and “Rules”.
Your personal information is secured on servers located within Canada. Only administrative users with sufficient privileges located within Canada have access to this information.
Any information you provide is held in the strictest confidence and is not shared with any other entity outside of the SpacesShared team. We use it to help find you a great match.
We do not sell any information that is entered by you into the website. This information is only used to validate and provide information to other Hosts and Guests to make informed decisions about matching.
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